Customer service focus of Mosquito Control Committee
Steve Bandy is the managing editor of The Crowley Post-Signal. He can be reached at email@example.com or 337-783-3450.
Police Jury President David Savoy had some biting remarks for Glenn Stokes Jr. of Mosquito Control Contractors, Inc., earlier this week.
Stokes had attended the monthly meeting of the Mosquito Control Committee to explain a proposed increase in the cost for aerial spraying.
However, complaints about customer service by both officer personnel and drivers of the spray trucks dominated the discussion.
Savoy said he has called MCCI on occasion and felt that the representative had been rude to him. “I’ve had constituents tell me that they’ve called for spraying and the person on the other end of the phone was rude to them.”
Other jurors added that they’ve been told by residents that some of the truck drivers also were discourteous when asked to spray in certain areas.
Addressing the office situation, Stokes assured that he was unaware that persons there were anything but helpful to callers and promised to take care of that situation immediately.
Concerning the drivers of the spray trucks, he was slightly more defensive.
“Our drivers are on a very tight schedule. We have a lot of roads to cover when we’re out spraying,” he said.
He went on to say that requests to spray on personal property almost have to be on an individual basis. He said wet conditions in the past have caused trucks to become stuck or to cause damage to the homeowners property.
The parish has a system in place whereby residents who want the trucks to enter their property and spray can affix a reflective sticker to a mailbox or something similar at the end of the drive.
However, he assured jurors that he would address the perceived “rudeness” with his personnel.
Turning to the reason for the committee meeting, Richard “Dickie” Latiolais, parish secretary-treasurer, explained that the contract with Clarke Aerial Spraying, the only company to have submitted a bid on aerial spraying for mosquitoes, was expiring and that the company was requesting a price increase if the contract was to be renewed.
Latiolais said the cost of application at the formula normally used by the parish will increase by 15 cents an acre — from $1.55 to $1.70 an acre with a 5,000-acre minimum per application.
“I think it’s very important that we have a contract in place at this time of year,” Latiolais said in suggesting that the committee forward a favorable recommendation to the full jury.
The parish has held a contract with Clarke Aerial Spraying since 2012. This is the first price increase.